These Conditions of Sale apply to all purchases made on the website hellotraenity.co.uk, operated by Hello Traenity.
By placing an order on this website, the customer acknowledges having read and accepted these Conditions of Sale without reservation.
Hello Traenity offers light-based wellness products designed to support well-being and daily balance.
Product descriptions, images, and information are provided for informational purposes only and may vary slightly due to display settings or product updates.
Prices are displayed in the currency applicable to the customer’s market, as determined by Shopify Markets.
All applicable taxes are included in the displayed price.
Shipping is offered free of charge to the destinations available on the website.
Hello Traenity reserves the right to modify prices at any time.
The price charged is the one displayed at the time the order is placed.
An order is considered confirmed once payment has been successfully processed.
Hello Traenity reserves the right to refuse or cancel an order in the event of payment issues, suspected fraud, or incorrect information provided by the customer.
Payments are processed securely through Shopify’s authorized payment providers.
Hello Traenity does not store any banking or credit card information.
Orders are processed within 1 to 2 business days before shipment.
Estimated delivery times range from 6 to 12 business days, depending on the destination and local delivery conditions.
Delivery times are provided as estimates and may vary due to factors beyond our control, such as carrier operations, high-demand periods, or unforeseen logistical delays.
In accordance with applicable regulations, customers residing in the European Union or the European Economic Area have a 14-day right of withdrawal from the date of receipt of the product, without providing a reason.
To exercise this right, the customer must contact Hello Traenity by email.
In addition to the statutory right of withdrawal, Hello Traenity offers a 30-day return policy from the date of receipt.
Returned items must be unused, in their original condition, and in their original packaging.
Return shipping costs are the responsibility of the customer.
Once the returned product is received and inspected, the refund will be issued to the original payment method within 10 to 15 business days.
Processing times may vary depending on the payment provider or bank.
Hello Traenity shall not be held liable for indirect or consequential damages resulting from the use of the products sold.
Nothing in these Conditions of Sale limits mandatory consumer rights.
All content available on the website, including texts, images, and visuals, is the exclusive property of Hello Traenity and may not be reproduced without prior written authorization.
These Conditions of Sale are governed by French law.
Consumers residing in the European Union or the European Economic Area may also benefit from mandatory consumer protection laws applicable in their country of residence.
hello@hellotraenity.co.uk
Seller identification details are available in the Legal Notice.