We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as received: unused, unworn, with all original tags, and in its original packaging. Proof of purchase is required.
To initiate a return, please contact us at contact@hellotraenity.co.uk.
Returns must not be sent without prior approval.
Once your return request is approved, you will receive instructions on how and where to send your item.
Approved returns must be sent to the following return location:
Mondial Relay – Bd Saint-Jean
63000 Clermont-Ferrand
France
Return shipping costs are the responsibility of the customer.
No prepaid return label is provided.
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect.
We will assess the situation and provide an appropriate solution.
The following items are not eligible for return:
– Personalized or custom-made products
– Perishable goods
– Personal care items
– Hazardous materials
– Gift cards and sale items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
If you wish to exchange an item, we recommend returning the original item first.
Once the return is approved, you may place a new order for the desired item.
For orders delivered within the European Union, customers have the legal right to withdraw from their purchase within 14 days, without providing a reason, in accordance with applicable consumer protection laws.
Returned items must meet the conditions described above.
Once your return is received and inspected, we will notify you of the approval status.
If approved, the refund will be issued to the original payment method within 10 to 15 business days.
Please note that processing times may vary depending on your bank or payment provider.
For any questions regarding returns or refunds, please contact us at